Privacy Policy

1 Introduction

bowo77 ("we", "us", "our", "the Platform", "the Company") is committed to protecting the personal information of every player who interacts with our online betting and casino services. This Policy describes our practices regarding the collection, use, storage, sharing, and protection of personal data, and it outlines the rights available to you in relation to that data.

This Policy applies to all personal data processed in connection with your use of bowo77, including data collected via our website at https://bowo77.cam, our mobile applications, our live chat and email support channels, and any promotional communications we send to you. It covers all players, including those based in Indonesia and other jurisdictions where we accept registrations.

bowo77 operates as an internationally licensed offshore gaming platform. We are committed to aligning our data-handling practices with recognized international data protection principles, including those reflected in the European Union General Data Protection Regulation (GDPR) as a global benchmark, and applicable standards in the jurisdictions in which we hold our gaming license.

2 Definitions

For the purposes of this Policy, the following terms carry the meanings given below:

• "Personal Data" — any information that identifies or could reasonably be used to identify a living natural person, directly or indirectly, including but not limited to name, email address, mobile number, IP address, and financial account details.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, combination, restriction, or deletion.
• "Data Controller" — bowo77, the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of bowo77 under a contractual data processing agreement.
• "User" / "Player" — any individual who registers an account on or otherwise accesses the bowo77 Platform.
• "KYC Data" — identity and address verification documents submitted by a User as part of the Know Your Customer process.
• "Cookies" — small data files placed on a User's device by the Platform to recognize returning visitors and improve browsing experience.
• "Sensitive Data" — a subset of Personal Data warranting heightened protection, including government-issued identification numbers, financial account details, and health-related information submitted in the context of responsible gaming.

3 Data We Collect

bowo77 collects the following categories of personal data from users:

We do not collect Sensitive Data beyond what is listed above. We do not request or store credit card numbers in full — payment processing is handled by certified third-party payment gateways that are PCI-DSS compliant.

4 How We Collect Data

bowo77 collects personal data through the following channels:

• Direct submission: Data you actively provide during account registration, KYC verification, deposit and withdrawal requests, support contact, and promotional opt-ins.
• Automated technical collection: Server logs, cookies, pixel tags, and similar technologies that automatically capture Technical and Behavioral Data as you navigate the Platform.
• Third-party payment processors: Transaction confirmation data shared with us by BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment partners to verify deposit and withdrawal status.
• Identity verification providers: Results of automated KYC checks, where we engage third-party identity verification services to cross-reference submitted documents.
• Fraud prevention services: Risk scores and flagged indicators provided by our anti-fraud and compliance partners for the purpose of detecting suspicious activity.

5 Purpose of Processing

bowo77 processes your personal data for the following specific purposes:

• Account management: To create, maintain, and administer your bowo77 account, including profile updates and password resets.
• Identity verification (KYC): To verify your identity and age (21+) as required by our international gaming license and anti-money-laundering obligations.
• Payment processing: To facilitate deposits and withdrawals via Indonesian bank transfers and e-wallets, reconcile transactions, and investigate payment disputes.
• Legal compliance: To meet our obligations under our licensing authority's requirements, including record-keeping, audit cooperation, and reporting of suspicious transactions.
• Fraud prevention and security: To detect, investigate, and prevent unauthorized account access, bonus abuse, money laundering, and other prohibited activities.
• Responsible gaming: To monitor for problem gambling indicators and to administer self-exclusion, deposit limits, and other player-protection tools.
• Customer support: To respond to your inquiries, resolve disputes, and improve service quality through interaction records.
• Platform improvement: To analyze aggregate behavioral data in order to improve game offerings, user interface design, and promotional relevance .
• Marketing communications: To send you promotional offers, bonus announcements, and platform updates via email or SMS — only where you have opted in to receive such communications and subject to your right to unsubscribe at any time.

bowo77 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required for fraud prevention and regulatory compliance.

6 Legal Basis for Processing

bowo77 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the account agreement you entered into upon registration — including managing your account, processing deposits and withdrawals, and settling bets.
• Legal obligation: Processing necessary to comply with our international licensing conditions, anti-money-laundering regulations, and any lawful request from a competent authority.
• Legitimate interests: Processing carried out in pursuit of bowo77's legitimate business interests, including fraud prevention, network security, and Platform analytics, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and for the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Vital interests: In rare circumstances, processing necessary to protect the vital interests of a player — for example, where a player discloses a crisis situation through our responsible gaming channels.

7 Data Sharing & Disclosure

bowo77 does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: We share transaction-specific data with Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to execute deposits and withdrawals on your behalf.
• Identity verification providers: KYC documents and identity data are shared with our licensed third-party KYC verification partners for the sole purpose of validating your identity and age.
• Fraud and compliance services: We share risk-relevant data with anti-fraud and AML screening providers to protect the integrity of the Platform and comply with our licensing requirements.
• Game technology providers: Gameplay data (user ID, session ID, bet history) is shared with our game studios — including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Pocket Games Soft — to deliver game content and resolve disputes. These providers access data only as data processors under contractual obligations.
• Regulatory authorities: We may disclose personal data to our licensing authority, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of bowo77 or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving bowo77, personal data may be transferred to the successor entity, subject to equivalent privacy protections.

8 International Data Transfers

bowo77 operates as an offshore platform, and your personal data may be stored and processed in countries outside Indonesia. These jurisdictions may have data protection laws that differ from those in your country of residence.

Where personal data is transferred internationally, bowo77 implements appropriate safeguards to ensure an adequate level of protection. These safeguards may include standard contractual clauses, binding corporate rules, or transfers to countries recognized as providing an adequate level of data protection by our licensing authority.

By registering an account with bowo77, you acknowledge and consent to the transfer of your personal data to our servers and processors located outside Indonesia as necessary to provide the Platform services.

9 Data Retention

bowo77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by our legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual. Data held beyond retention periods for anonymized analytics purposes carries no identifying information.

10 Data Security

bowo77 implements a layered security framework to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our technical and organizational security measures include:

• Transport security: All communications between your browser or app and our servers are encrypted using TLS 1.2 or higher (256-bit SSL). Our domains carry valid SSL certificates and enforce HTTPS.
• Data encryption at rest: Sensitive data fields — including KYC documents, financial account details, and government ID numbers — are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within bowo77 is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to background checks and confidentiality agreements.
• Two-factor authentication: Player accounts support two-factor authentication (2FA) to reduce the risk of unauthorized account access.
• Penetration testing: Our Platform and infrastructure undergo regular independent security assessments and penetration tests.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, bowo77 will notify affected users without undue delay via the email address associated with their account.

While bowo77 takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You share responsibility for protecting your account by maintaining a strong, unique password and keeping your login credentials confidential.

11 Cookies & Tracking Technologies

bowo77 uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without preventing use of the Platform.
• Functional cookies: Remember your preferences such as language settings, display options, and game history to personalize your experience across sessions.
• Analytics cookies: Collect aggregate, anonymized data about how players navigate the Platform — including pages visited, time spent, and features used — to help us improve usability and performance.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic, credential stuffing, and suspicious login patterns.

You may manage cookie preferences through your browser settings. Disabling functional or analytics cookies may affect the quality of your experience on the Platform but will not prevent you from placing bets or managing your account. Strictly necessary cookies cannot be disabled via browser settings without rendering the Platform non-functional.

bowo77 does not use cross-site tracking cookies for third-party advertising purposes. We do not place advertising pixels or tracking beacons from external ad networks on any page of the Platform.

12 Your Data Rights

As a user of bowo77, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection team at the email address listed in Section 16.

All rights requests are acknowledged within 5 business days and fulfilled within 30 calendar days. Complex requests may require an extension of up to an additional 30 days; you will be notified if this applies.

13 Minors

bowo77 strictly prohibits the registration and participation of any individual under the age of 21. We do not knowingly collect personal data from persons under 21. Age is verified during the KYC process using government-issued identification.

If bowo77 discovers that an account has been created by or on behalf of a person under 21 years of age, we will immediately suspend the account, forfeit any balance, and permanently delete all personal data associated with that account, except where retention is required for fraud investigation purposes.

If you believe that a minor has registered an account on bowo77 without appropriate consent, please contact our support team immediately at the address provided in Section 16.

14 Third-Party Links

The bowo77 Platform does not contain links to external third-party websites as part of its standard navigation. Any reference to third-party services (such as payment providers or game studios) within this Policy or within account documentation is for informational purposes only and does not constitute an endorsement of those parties' privacy practices.

bowo77 is not responsible for the privacy policies or data practices of any third-party service that you access independently. We encourage you to review the privacy policies of your bank and e-wallet providers — including BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay — as their handling of your financial data is governed by their own policies, not this one.

15 Policy Updates

bowo77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or licensing requirements. When material changes are made, we will notify registered users via email at least 14 days before the revised policy takes effect, and a prominent notice will be displayed on the Platform.

Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change, you may close your account and request deletion of your personal data prior to the effective date by contacting our support team.

The current version of this Privacy Policy is always accessible at https://bowo77.cam/privacy-policy. The "Last Updated" date at the top of the sidebar reflects the date of the most recent revision.

16 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the bowo77 Data Protection team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the in-platform chat widget — select "Privacy & Data" from the support menu
• Subject line recommendation: Include "Privacy Request – [Your Account Username]" to ensure prompt routing to our Data Protection team

Our support team includes Indonesian-speaking agents available around the clock across WIB and WITA hours. All privacy-related inquiries receive a dedicated acknowledgment within 1 business day and a substantive response within 5 business days. Complex erasure or portability requests may take up to 30 calendar days to fulfill.